CONDITIONS OF USE
CONDITIONS OF USE
You have visited CubanCigarExpert.com. By doing so, you have agreed to accept the terms and conditions bound in this site. These are applicable to all the orders placed and processed on our site. Any transactions with CubanCigarExpert.com will be overseen by these stipulations. Please note that according to US law no Cuban cigars can be shipped into the US.
ORDER ISSUANCE AND TERMINATION OF CONTRACTS
Article 1: Terms and Conditions Acceptance
Once the client accomplished the order form on this site and verified the order, this will lead to the full acceptance of the terms and conditions applicable to the agreed contract.
Article 2 : Verification Of Order and Contract Termination
The website always contains commercial offering in order to advertise particular products. However, this shall not be interpreted as a permanent and legally binding offer. A contract is considered terminated once the order has been verified by CubanCigarExpert.com. When payments have been verified in agreement with Article 3 of these terms and conditions page, the order is acknowledged by our business website.
Order acceptance usually takes 72 hours or three working days after the orders have been received. Also, we reserve the right to not to acknowledge payment and hence not to verify for any reason, all orders coming from problems with order receipt, product supply as well as delivery completion issues.
Article 3: General Obligations
We undertake all measured after the acceptance of orders by CubanCigarExpert.com, which means agreeing to selling and delivering the products to the address specified by the clients. In relation, we have the right to place the products with the choice of carrier not later than three days as mentioned above. This does not include weekends as well as public holidays. In case that the products are available for shipping earlier than the stipulated date, we will advise clients through phone or email.
3.2 Customer Obligations
Clients are required to clearly indicate all the relevant information such as the address where the product shall be delivered. Clients are to settle all the expenses such as the price of the product and all expenses related to transport and delivery. They are also bound to pay additional fees that may be charged by customs as well as taxes to implemented by the country where the products are imported. It must be noted that all the products bought at CubanCigarExpert.com are not for resale and should serve for personal use alone.
3.3 General Obligations:
“We do not sell our products to any person under age 18”
Article 4 : Specific Conditions
4.1 Invoice and Price
The price reflected by CubanCigarExpert.com upon processing your order is definitive. The total price shown on the site include the price of the items, shipping, handling and packaging costs. It will be reflected in US dollars and any fees stated in a different currency is only for the sole purpose of estimation.
4.2 Transport and Delivery Schedule
The orders will be delivered to the address provided within 3 to 22 business days. The time frame of delivery given by CubanCigarExpert.com depends on the country where the products are to be delivered.
In instances where delivery is made with nobody at the given address to accept the item, a note will be left by the carrier indicating unsuccessful delivery. In such cases, the customer should go to the location indicated by the carrier so that the order will be recovered.
CubanCigarExpert.com will not be held responsible to any kind of deterioration in the items ordered resulting to the clients’ failure to recover the package on time. Clients should have room for any taxes and laws being implemented in their country and will be held liable for any risks in case there are any. Delivery of our products worldwide is guaranteed!
The shipping time frame is considered as the time we ship the items from the warehouse to its appropriate destination. Please be aware that we are not liable for additional time in Customs and other offices.
4.3 Risks in Transfer
CubanCigarsExpert.com is responsible for the delivery of the product to the customer
4.4 Receipt Qualifications/ Returns/ Exchange and Reimbursement
In case you are not 100% happy with the products or for any reason, you are allowed to return the items and get replacement or 100% refund. The refund is usually offered for defective items, incorrect quantity, wrong product delivered as well as freight damage. The refund is only issues to the credit card used for payments or to the name and address where the money order was remitted. But then, we require at least 95% of the items to be returned within a week of delivery.
The clients should notify CubanCigarExpert.com regarding the tracking number of the returned package in two business days. Refunds are processed as soon as we receive the returned items.
CubanCigarExpert.com assures that our items are authentic and they have passed all the necessary measures to make sure they matches the details that are provided in the website on the time the order was processed. We guarantee the our products have exceptional freshness and quality. This is the only warranty and assurance that we have and no other will be given whether implied or expressed.
4.6 Conditions and Liabilities
The clients are personally liable for their choice of items. They should also be responsible for the storage and conservation of products post delivery. Moreover, we will not be held liable for not complying with the regulations and laws in the area where the items are shipped. At certain events, we are only held responsible for the following: 1) direct damage to clients and 2) the price of the item irrespective of our liability that may be calculated.
B. LAWS AND ACKNOWLEDGED COURTS, INVALIDITY, FORCE MAJEURE
If certain articles of these terms and conditions are invalidated for whatever reason, the validity of other passages will not be affected. The invalidated sections will be replaced by another closest to the invalidated one.
Neither the customer or CubanCigarExpert.com will be responsible for the failure to comply with the obligations due to force majeure that is out of control such as riot, war, strikes, floods, earthquake, shortage of supply and many others.
All the materials in this site are guarded by the Federal and International Copyright law of the U.S. and is not allowed to host and reprint its contents without permission.
We do no dot sell our cigar products to those under 18 years old. We require proof of age before shipping orders.
4.7: All payments would be processed through:
Premium Cigars Ltd.
Unit 1010, Miramar Tower, 132 Nathan Road,
Tsim Sha Tsui, Kowloon
Company Number: 1272517
Duntes Street 23a
4.8. Contact information
If you have any questions regarding your products and services please contact our customer service support via email [email protected] . We will try to respond within next 48 hours.
Carazo Enterprise SL Calle Andres, Perdomo S/N Las Palmas de Gran Canaria, 35008 Spain Reg. number: B86566148
4.9. Payment descriptor
*** The charge will appear on your credit card statement as CUBANCIGAREXPERT.COM ***
5.0 DELIVERY POLICY
The Product(s) will be delivered to the address indicated by the buyer within a period of three (3) to twenty two (22) days (only business days taken into account). The delivery time given to the Customer by may vary depending on the country involved.
In case delivery is made and nobody is at the indicated address to accept delivery, the carrier shall leave a note indicating that it was unsuccessful in making the delivery and that the Customer should come to recover the Products at a location specified by the carrier.
We will not, for any reason, be held liable for any deterioration in the Products due to a Customers failure to collect the Products in a timely manner. Customers should accommodate to any laws or taxes applicable in their country and will take responsibility of any risks if they exist. Worldwide delivery guaranteed!
“Please note that according to US law no Cuban cigars can be shipped into the US.”
We are not responsible for extra time held in Customs. Customers should accommodate to any laws or taxes applicable in their country and will take responsibility of any risks if they exist.
5.2. OBLIGATION OF THE CUSTOMER
The Customer shall clearly indicate the address to which the Products are to be delivered during business hours. The Customer undertakes to pay the stated price of the product, delivery and any other direct or indirect expenses of this order as well as to pay, or have paid, directly to the carrier any additional amount that might arise due to custom duties, value added tax or other taxes due upon import into the country where the Products are delivered. All products purchased on our website are for PERSONAL USE ONLY and NOT re-sale.
6.0 RETURN POLICY
All sales are final, we do not offer returns.
7.0 REFUND POLICY
We will proceed with the refund if your order has been lost or damaged. In this case the customer has to contact our customer service representative via email at [email protected] within perior of 72 hours of being received the damaged product in order to receive a replacement or refund. If your order has been lost please contact us via email within perior of 22-30 days of order shipping notification and we will proceed with shipment investigation, in case the order is being declared as "lost" by a courier we will replace it within perior of 7 days.
8.0 SHIPPING POLICY
Shipping price is 30 USD or its equivalent in other currency. Shipments made via traceable airmail service. Tracking numbers will be provided upon shipment. Depending on the products and amount ordered, there is usually a delay of 3-7 business days to provide the tracking number.